Refund & Cancellation Policy
Prabisha Consulting Limited • Digital Marketing Automation
Last Updated: July 28, 2026
At Prabisha Consulting Limited, we strive to deliver a powerful and reliable Digital Marketing Automation (DMA) platform. Because our software provides immediate access to premium features, API integrations, and cloud infrastructure, our refund policy is designed to be fair while protecting the sustainability of our B2B services.
Subscription Cancellations
You can cancel your DMA subscription at any time directly from your Billing Dashboard.
Access Post-Cancellation: If you cancel your subscription, you will retain access to your premium features and automated scheduling until the end of your current paid billing cycle.
No Auto-Renewal: Once cancelled, your payment method will not be charged for the subsequent billing cycle.
Refund Eligibility
Monthly subscription payments are non-refundable. We do not provide prorated refunds for partial months of service, unused scheduled posts, or inactive workspaces.
We offer a 7-day grace period for new annual subscription purchases. If you are unsatisfied within the first 7 days, you may request a full refund. After 7 days, annual plans are strictly non-refundable.
Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
- Social Media API Blocks: If your connected accounts (e.g., LinkedIn, Meta) restrict, suspend, or block your access due to violations of their respective terms of service.
- Lack of Usage: Forgetting to cancel your subscription, or failing to utilize the platform's automation tools during an active billing cycle.
- Custom Integrations & Add-ons: One-time setup fees, dedicated IP addresses, or custom API webhook configurations.
Approved Refund Timeline
Chargeback Notice
If you initiate a chargeback or payment dispute through your bank or credit card provider without first contacting our support team, your DMA workspace and all associated automated workflows will be immediately suspended. We reserve the right to dispute fraudulent chargebacks with providing access logs and usage history to the payment processor.
How to Request a Refund
If you meet the eligibility requirements outlined above, please contact our billing team with your account email and invoice number.
Email Billing Support