Grievance Officer
Prabisha Consulting Limited • Digital Marketing Automation
Last Updated: July 28, 2026
At Prabisha Consulting Limited, we are committed to providing a reliable, secure, and transparent Digital Marketing Automation platform. In accordance with applicable IT rules and consumer protection regulations, we have appointed a dedicated Grievance Officer to address and resolve any complaints, disputes, or concerns raised by our users and stakeholders in a fair and timely manner.
Contact Information
Email Address
[email protected]Company Name
Prabisha Consulting Limited
Response Time
Acknowledgment within 48 hrs
Types of Grievances We Handle
Platform & API Issues: Severe technical malfunctions, API synchronization failures, or unauthorized access to your connected social channels.
Billing & Subscriptions: Unresolved invoice disputes, refund requests, or unauthorized charges on your account.
Privacy & Data: Suspected data breaches, misuse of your personal information, or GDPR/CCPA compliance failures.
Account Access: Unjustified account suspension, workspace lockouts, or brand administrative disputes.
How to File a Grievance
To ensure a swift investigation, please provide a detailed account of your issue. Send an email to [email protected] with the subject line "Grievance - [Brief Description]" and include the following details:
- Your full name and the email address associated with your DMA account.
- The specific Brand Workspace or Social Account involved.
- Date and time of the incident (with timezone).
- A detailed description of the issue, including steps you've already taken.
- Relevant screenshots, error logs, or invoice numbers.
- Your preferred resolution or outcome.
Grievance Resolution Process
1. Acknowledgment
We acknowledge receipt within 48 hours.
2. Investigation
We investigate logs & data within 5-7 days.
3. Resolution
We propose a technical or financial solution.
4. Closure
We follow up to ensure final satisfaction.
If you are not satisfied with the initial response:
- Level 1: Initial review by the Grievance Officer.
- Level 2: Escalation to Senior Management / Legal review.
- Level 3: External mediation or arbitration if necessary.
- Confidentiality: All grievances are handled with strict confidentiality.
- No Retaliation: We do not restrict platform access in retaliation for filing a legitimate grievance.
- Documentation: Keep copies of all your error logs and communications.
- Legal Rights: Filing a grievance does not waive your statutory legal rights.
Have a Grievance?
Our Grievance Officer is ready to assist you. Please reach out with the details of your concern.
File a Grievance